Head over to our Product Care page which includes helpful tips on how to get the most from of each product range. 

We don't have a physical store at this stage, it may be something we have in the future so keep an eye out!
We do have a range of stockists that you can visit to see our products in store. 

Only the Cleanse & co. kids range of rollers and sprays are safe to use on babies and toddlers over three months of age. Please ensure you read the directions and cautions included on the product card for best way to use.

If you have any questions, suggestions or feedback please feel free to get in touch via our contact page or email direct to hello@cleanseandco.com.au.

Get in touch with us via email hello@cleanseandco.com.au as soon as possible to ensure we can action this before it is sent out. If you order has already been dispatched we will be unable to intercept it.

Please note if you wish to cancel your order after it has been placed you will incur a $10 cancellation fee.

Being a small business, at this point in time we prefer to be contacted via email (hello@cleanseandco.com.au) to allow us to stay on top of everything. 
We hope to have a customer service team phone number soon.

Please allow 48-72 hours for us to get back to you due to the influx of emails we receive daily.
A wonderful customer service member will be in contact with you as soon as they can to help with any enquires you may have.

Keep up to date with any current promotions by signing up to our newsletter or keeping an eye out on our social media channels.

(If you sign up to our newsletter you will receive 10% off your first order too!)

We do offer Afterpay and Paypal. We also accept VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

We re-stock new products every Thursday 8pm.
Make sure you follow us on instagram to keep up to date with stock updates + exclusive sneak peaks.

We can do custom orders for baby showers, weddings, corporate events etc. Get in contact with us to discuss further at hello@cleanseandco.com.au.

We can help assist in sourcing a specific crystal or statement piece for you if you are after something special. We cannot always guarantee it but are more than happy to help you as much as we can. Get in contact with us to discuss further at hello@cleanseandco.com.au.

Cleanse & co.’s ABN number is: 56 635 358 806

Check out our dispatch and shipping page for up to date timeframes:

https://www.cleanseandco.com.au/pages/shipping-returns

Orders may be delayed during sale periods and peak order times. Check our our shipping page for an up to date despatch timeframe for your order.

Yes! Your can skip or cancel after at least 2 shipments.

Sign in on our website or if you haven't already, create a cleanse & co account. 

Click the 'C.' icon on the bottom right of your screen and follow the prompts.

There are also links located in the navigation menu or in the footer section at the bottom of the page. You will need to verify your account before you can use. A verification email will be sent to your selected email address. 

Your cleanse & co account is the same as your Higher Love Club account.

Click the 'C.' icon at the bottom right of the screen at any time to view your current points total and any vouchers you have received. Once you have placed an order, refresh the page to see your new points total.

If you receive a refund for whatever reason, your points will be automatically deducted from your total and any vouchers will be cancelled if no longer meeting the required points total. 

Unfortunately not. You do not receive points from shipping fees.

Yes, you can! You do not have to spend all at once.
Any points you don't use will stay on your account and don't expire.

Click the 'C.' icon in the bottom right corner > click 'ways to redeem' > select the offer you wish to redeem > a code will be sent out to you. Paste this code in to the discount section at checkout. 

If you are having trouble with your rewards or account, please get in touch with us via email hello@cleanseandco.com.au and our team will be able to assist you further.